Refugee Health Navigator - full-time position

APPLY HERE: Refugee Health Navigator - Full-Time
Reports to: Program Director
Location: Hybrid: In-person and remote in Cincinnati and Northern Kentucky area| Must be available during business hours

Job Type: Full-time
Pay: $35,000.00 per year

Organization Background: RefugeeConnect’s mission is to connect refugees (people forced to flee their country to escape persecution or war) with resources to rebuild their lives as United States citizens. RefugeeConnect's collaborative network of resources and Community Navigators is the model for the successful integration of refugees. RefugeeConnect is a local non-profit organization operating in the Greater Cincinnati and Northern Kentucky region.

Position Summary
Reporting directly to the Program Director, the Refugee Health Navigator is responsible for performing a wide range of complex and unique functions to provide coordination and facilitation for the Refugee Health Navigator program. The Refugee Health Navigator facilitates individualized, family-centered support through culturally responsive, trauma-informed best practices utilizing a community-based health promotion model of chronic disease risk reduction, screening and early detection, patient navigation, and plans, implements, and manages health literacy education for the refugee community in Greater Cincinnati and Northern Kentucky. RefugeeConnect serves multiple counties in Southwest Ohio and Northern Kentucky, with an emphasis on reaching, supporting, and assisting the long-term health goals of refugees. The position is hybrid, with a home office but requires frequent travel locally to meet families in their communities, at partner agencies, in hospitals, and in other settings as needed. This role blends social support, increasing familiarity with the local support systems through guidance in navigating the healthcare system, resources, and benefits, and facilitating between individuals and community resources.

Essential Duties/Responsibilities:

NAVIGATION
Navigation Services - assist refugee families and their primary care providers to overcome patient- and systems-level barriers to managing their health, including preventative care and chronic disease, mental health, and other health-related issues, through native language support and by providing education and context on the US healthcare system.

• Work with the Navigator Coordinator to process intake of participant referrals from schools, community partners, and healthcare partners, to enroll individuals and families into appropriate support services.

• Work with clinics, health departments, and specialty centers to ensure that participants can schedule service appointments and coordinate care.

• Conduct participant-centered coaching and reminder phone calls; may include in-person interactions.

• Assist participants in understanding and completing insurance, intake, enrollment, surveys, and financial forms as necessary and advocate for use of interpretation for these services.

• Refer participants to other programs for additional services, such as the Community Navigator program, or other resources, as available and as needed.

• In cooperation with the Navigator Coordinator, resolve programmatic issues and conflicts to ensure the continuation of patient-centered care.

• Represent RefugeeConnect at community health fair exhibits and educate participants about the programs offered by the Refugee Health Navigator program.

Program Documenting and Reporting - track and document activities, goals, and progress of health navigation services, utilizing program management software, to ensure participant engagement and resource referral.

• Document all activities in a timely and accurate manner using RefugeeConnect's protocols, processes, forms, and program management software.

• Compile statistics, write progress reports, and provide other documentation required by the program's evaluation structure.

HEALTH EDUCATION
Refugee Community Health Literacy Education - using the tools and methods provided by RefugeeConnect:

• Conduct one-on-one and small group education to refugee individuals and groups to encourage health promotion such as preventative medicine, chronic disease risk management and/or screening and early detection and health literacy such as health insurance enrollment, mental health services, accessing specialty care, and other health-related topics

• Assist a team of health professionals with producing storyboards on pressing health literacy topics, gather feedback on content from the larger Community Navigator team, and provide feedback from families on the cultural relevance of health literacy topics.

Assess Needs, Assets, and Capacity for Refugee Health Education and Partner Stewardship - take a leadership role in partnership with RefugeeConnect staff in determining the needs of both the refugee community and health professionals. The Refugee Health Navigator identifies relevant assets utilized in the successful planning, implementation, and evaluation of education and training and builds capacity through partner stewardship such as:

• Identify and analyze factors that enhance and compromise health behaviors to inform health literacy content creation (see above).

• Work with health partners to identify existing programs and resources on health promotion for refugees. Assess the need for resources to foster educational activities and health literacy and work with partners to create health literacy content.

• Working with health partners and RefugeeConnect leadership, plan educational programs that engage community and healthcare partners by coordinating activities and resources and co-facilitate workshops. Collect and report data on educational programs using program management software.

• Use effective communication strategies to obtain and sustain program support and cooperation among stakeholders.

• Ensure health literacy materials and resources are readily available by planning and keeping records utilizing the program management software.

Other Projects and Responsibilities may be added at the Navigator Coordinator, Program Director, or Executive Directors' discretion and may include:

• Assisting with family day events such as the annual World Refugee Day Cup, Thanksgiving Day Event, or other family-centered activities

• Assisting with administrative support such as tabling events, attending open houses, partner events, etc.

Qualifications:
The successful candidate will demonstrate the following:

• Experience and success working in partnership with residents and community organizations; with an emphasis on refugee and immigrant communities preferred

• Effective communication, in person, by phone, and in writing;

• Effective English and native language speaking skills;

• Ability to work well with a diverse group of staff, volunteers, and partners;

• Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment;

• Ability to work flexible hours; be willing to travel to partner agencies, hospitals, and in-person meetings when needed, and work partly remote from home;

• Excellent organization and planning skills;

• Basic computer skills on a Windows system;

• Community Health Worker certification is preferred but not required; RefugeeConnect will pay for the Community Health Worker certification as a benefit of this position;

• Acute sensitivity toward diverse populations and individuals, and keen interpersonal insight; respect for and the ability to work with members of varied races and ethnicities, cultures, socioeconomic statuses, ages, genders/sexuality, and spiritual beliefs

• Familiarity with case management processes, electronic records systems, and databases

• Commitment to high professional ethical standards and a diverse workplace

• Foreign language skills are necessary, with an emphasis in Arabic, Dari, French, Hakha Chin, Kinyarwanda, Kirundi, Nepali, Pashto, Uzbek, Spanish, Somali, Swahili, and/or Tigrinya, or Farsi to better communicate with the community we serve

Requirements:

• Bachelor’s degree is required, preferably in a Health or Human Services field, but will consider individuals with a degree in an unrelated field on a case-by-case basis if they have relevant training and experience

• Master's degree in Health or Human Services field preferred but not required

• Your own phone and the ability to make calls from it on a regular basis

• Internet to access information on community resources and virtual meetings.

• Reliable transportation

Benefits:
RefugeeConnect offers generous paid time off, a work laptop, a flexible work schedule, and the ability to work in a hybrid environment. The Refugee Health Navigator will be paid to receive a Community Health Worker certification, if not already obtained.
Only those whose applications are being considered will be contacted.
RefugeeConnect is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
COVID-19 considerations:
All employees are expected to follow the COVID-19 safety protocols when visiting partner agencies such as schools, hospitals, other nonprofits, and services. All employees are expected to also follow agency protocols regarding in-person visits.

Refugee Health Navigator - Part-time position

APPLY HERE:
Refugee Health Navigator - Part-Time

Job Type: Part-time, up to 20 hours per week Salary: $15/hr
Reports to: Program Director
Location: Hybrid: In person and remote in Cincinnati and Northern Kentucky area| Must be available during business hours
Organization Background: RefugeeConnect’s mission is to connect refugees (people forced to flee their country to escape persecution or war) with resources to rebuild their lives as United States citizens. RefugeeConnect's collaborative network of resources and Community Navigators is the model for the successful integration of refugees. RefugeeConnect is a local non-profit organization operating in the Greater Cincinnati and Northern Kentucky region.
Position Summary
Reporting directly to the Program Director, the Refugee Health Navigator is responsible for performing a wide range of complex and unique functions to provide coordination and facilitation for the Refugee Health Navigator program. The Refugee Health Navigator facilitates individualized, family-centered support through culturally responsive, trauma-informed best practices utilizing a community-based health promotion model of chronic disease risk reduction, screening and early detection, patient navigation, and plans, implements, and manages health literacy education for the refugee community in Greater Cincinnati and Northern Kentucky. RefugeeConnect serves multiple counties in Southwest Ohio and Northern Kentucky, with an emphasis on reaching, supporting, and assisting the long-term health goals of refugees. The position is hybrid, with a home office but requires frequent travel locally to meet families in their communities, at partner agencies, in hospitals, and other settings as needed. This role blends social support, increasing familiarity with the local support systems through guidance in navigating the healthcare system, resources, and benefits, and facilitating between individuals and community resources.
Essential Duties/Responsibilities
NAVIGATION
Navigation Services - assist refugee families and their primary care providers to overcome patient- and systems-level barriers to managing their health, including preventative care and chronic disease, mental health, and other health related issues, through native language support and by providing education and context on the US healthcare system.

• Work with the Navigator Coordinator to process intake of participant referrals from schools, community partners, and healthcare partners, to enroll individuals and families into appropriate support services.

• Work with clinics, health departments, and specialty centers to ensure that participants can schedule service appointments and coordinate care.

• Conduct participant centered coaching and reminder phone calls; may include in-person interactions.

• Assist participants in understanding and completing insurance, intake, enrollment, surveys, and financial forms as necessary and advocate for use of interpretation for these services.

• Refer participants to other programs for additional services, such as the Community Navigator program, or other resources, as available and as needed.

• In cooperation with the Navigator Coordinator, resolve programmatic issues and conflicts to ensure the continuation of patient-centered care.

• Represent RefugeeConnect at community health fair exhibits and educate participants about the programs offered by the Refugee Health Navigator program.

Program Documenting and Reporting - track and document activities, goals, and progress of health navigation services, utilizing a program management software, to ensure participant engagement and resource referral.

• Document all activities in a timely and accurate manner using RefugeeConnect's protocols, processes, forms, and program management software.

• Compile statistics, write progress reports, and provide other documentation required by the program's evaluation structure.

HEALTH EDUCATION
Refugee Community Health Literacy Education - using the tools and methods provided by RefugeeConnect:

• Conduct one-on-one and small group education to refugee individuals and groups to encourage health promotion such as preventative medicine, chronic disease risk management and/or screening and early detection and health literacy such as health insurance enrollment, mental health services, accessing specialty care and other health related topics

• Assist a team of health professionals with producing storyboards on pressing health literacy topics, gather feedback on content from the larger Community Navigator team, and provide feedback from families on cultural relevance of health literacy topics.

Other Projects and Responsibilities may be added at the Navigator Coordinator, Program Director, or Executive Directors discretion and may include:

• Assisting with family day events such as the annual World Refugee Day Cup, Thanksgiving Day Event, or other family-centered activities

• Assisting with administrative support such as tabling events, attending open houses, and partner events, etc.

Qualifications:
The successful candidate will demonstrate the following:

• Experience and success working in partnership with residents and community organizations; with an emphasis on refugee and immigrant communities preferred

• Effective communication, in person, by phone, and in writing;

• Effective English and native language speaking skills;

• Ability to work well with a diverse group of staff, volunteers, and partners;

• Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment;

• Ability to work flexible hours; be willing to travel to partner agencies, hospitals, and in person meetings when needed, and work partly remote from home;

• Excellent organization and planning skills;

• Basic computer skills on a Windows system;

• Community Health Worker certification preferred but not required; RefugeeConnect will pay for the Community Health Worker certification as a benefit of this position;

• Acute sensitivity toward diverse populations and individuals, and keen interpersonal insight; respect for and the ability to work with members of varied races and ethnicities, cultures, socioeconomic statuses, ages, genders/sexuality, and spiritual beliefs

• Familiarity with case management processes, electronic records systems, and databases

• Commitment to high professional ethical standards and a diverse workplace

• Foreign language skills are necessary, with an emphasis in Arabic, Dari, French, Hakha Chin, Kinyarwanda, Kirundi, Nepali, Pashto, Uzbek, Spanish, Somali, Swahili, and/or Tigrinya, or Farsi to better communicate with the community we serve

Requirements:

• Bachelor’s degree required, preferably in a Health or Human Services field, but will consider individuals with a degree in an unrelated field on a case-by-case basis if they have relevant training and experience

• Master's degree in Health or Human Services field preferred but not required

• Your own phone and ability to make calls from it on a regular basis

• Internet to access information on community resources and virtual meetings.

• Reliable transportation

Benefits:
RefugeeConnect offers a work laptop, a flexible work schedule, and the ability to work in a hybrid environment. The Refugee Health Navigator will be paid to receive a Community Health Worker certification, if not already obtained.
Only those whose applications are being considered will be contacted.
RefugeeConnect is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.​